Services
Ongoing application support, cloud operations and Essential Eight uplift for small organisations.
Small and medium organisations face the same cyber threats and uptime expectations as large enterprises, often without a dedicated IT team. Unpatched systems, weak identity controls and untested backups are among the most common causes of incidents in Australian businesses.
EITSAA provides managed IT, application support and cyber security uplift in Adelaide, with clear service levels and transparent reporting. We look after the applications and cloud platforms we build, and those you already have, so your team can focus on its core work.
Smaller organisations still need enterprise-grade operations. Our managed services give you a dependable technical team without the overhead of hiring one.
Bug fixes, minor enhancements and dependency updates, delivered under agreed SLAs.
Monitoring, alerting, patching, backup verification and cost reporting for AWS, Azure and Google Cloud.
Maturity assessment against the ACSC Essential Eight, with a prioritised remediation roadmap and implementation.
MFA, conditional access, device management and email security hardening.
Senior technology leadership for strategy, vendor management and board reporting, part time.
We clarify goals, users, constraints and success measures, and review your current systems and data.
We agree the architecture, security controls and user experience before the build begins.
Fortnightly sprints with demos, automated testing and continuous deployment.
Monitoring, support and a backlog of improvements based on real usage.
Microsoft 365, Entra ID, Intune, Defender, AWS Systems Manager, Azure Monitor, CloudWatch, PagerDuty, Jira Service Management.
Working with a local team means face-to-face workshops, an understanding of South Australian regulatory and procurement requirements, and support in your time zone. Engaging EITSAA also keeps investment and jobs in South Australia, which counts under the SA Industry Participation Policy in government tenders.
See our government capability statement or read how we work.
Every Managed IT & Cyber Security engagement starts with outcomes we agree on, not just a list of features. Before we begin, we set measures such as hours saved, faster turnaround, higher customer satisfaction, lower operating cost or reduced risk. We report against them throughout delivery. You get a fortnightly demonstration of working software, a transparent backlog, and a named Adelaide-based lead who is accountable for progress.
When the work is done, you keep the capability. Documentation, source code, infrastructure definitions and runbooks are handed over in full, and knowledge-transfer sessions give your team the confidence to run and extend what we have built.
Security and privacy are designed in from the first workshop. Our Managed IT & Cyber Security solutions follow the principle of least privilege, encrypt data in transit and at rest, and can be hosted in Australian cloud regions to meet data sovereignty requirements. We align with the ACSC Essential Eight, the Australian Privacy Principles and, for public sector clients, the SA Government Information Security Management Framework.
For regulated or sensitive work, we can complete privacy impact assessments, provide security documentation for your risk team, and support independent penetration testing before go-live.
The Essential Eight is a set of baseline mitigation strategies from the Australian Cyber Security Centre. It is widely used by government and increasingly expected of suppliers.
Yes. Managed services are offered as monthly retainers with clearly defined scope and service levels.
Yes. We start with a short onboarding assessment to understand and document the environment.
Standard support is business hours in Adelaide (ACST/ACDT), and extended options are available.
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